July Letter from Al Hartman

Dear Hartman Team Members,

Each quarter we join together as a team to break through barriers. Our vision guides us, “We deliver exceptional investor returns through an empowered team that provides unparalleled service to tenants in an environment of belonging and purpose.” When we come together, concepts and ideas become actionable items that better our company. I want to empower each of you to engage, think creatively, and remember there is “no box” when brainstorming for ideas and solutions. I encourage each of you to join a DART triad and own your ideas. Every team member has a unique perspective that can make a difference!

As your CEO, I am proud of the team we have, as I have stated before, “THIS IS THE BEST GROUP EVER!”

June’s new leasing activity (for all markets) totaled 35,390 square feet. We are halfway through 2020 and the numbers are promising. Our potential occupancy at 83.2%; we are on track to hit our budget of 85% by the end of the year. Congratulations to our leasing agent, Kacie Skeen, for increasing her portfolio’s occupancy by 1% this month.

The $8 million-dollar Employee Profit Sharing and Retention Plan was reviewed by the board this week. We are on track for the first payments to be included with your final payment of the month in August. You will be receiving more information on your award in the coming weeks!

Shane Schofield, our new EVP of Distribution – National Sales Manager, has completed Hartman University and is already working with the team. I am excited about the future growth and success of the department.

The construction and development team has worked diligently to begin the new pad site at 17211 North Freeway. Upon completion, this development project will add value and diversity to our Houston retail portfolio. I am excited to see this project’s completion this quarter and the other development projects in the pipeline this year.

I want to remind each of you of our study in the book Excellence Wins, written by our board member Horst Shulze. I have referenced this book in a previous letter discussing the importance of getting in our customer’s head space to grow and improve as a company. Another essential point Shulze covers: Customer service is everybody’s job. As mentioned in the book, there are three vital steps of service; offering a great welcome, complying with the customer’s wishes, and saying good-bye. Take a moment each time you work with a tenant, vendor, or investor, and remember these three steps of service.

In close, I want to encourage you all to become involved in our weekly bible studies. The men’s bible study is on Thursday mornings at 7:15 am, and the women’s bible study is on Thursday at noon. I also want to encourage you to immerse yourself into the Word each day and meditate and pray about your purpose, path, and what God wants for your life. “Be strong, and let your heart take courage, all you who wait for the LORD!” – Psalm 31:24

God Bless you all!

Al Hartman

About the author:
Al Hartman is the President, CEO, and Chairman of the Board of Directors at Hartman Advisors and the CEO of Hartman Income REIT Management, Inc. Learn more about Al Hartman and follow Al Hartman on Twitter and LinkedIn.